Services & Process

We help you implement your CX vision through a host of creative and technology services, empowering you to leverage your data to deliver the world’s smartest customer experiences.

Our expertise

Give your audience personalised experiences; receive sustained competitive advantage. You can reap the benefits of personalisation by doing it at scale; reach all your audiences, whenever they touch your brand.

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Data enablers

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We have extensive global experience to leverage data for driving business value. This includes data tracking, data modelling, ETL, data stitching, insight generation, data science, audience management, data marts and reporting.

Program Builders

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We can support you to build and run "personalisation programs" to achieve maturity across platform, people and process. This includes alignment, work flows, team structure, governance, knowledge management, process automation, centralised dashboards.

Solution Architects

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Single or multiple stack, we can support architecture and integration across your marketing solutions. This enables you to deliver cross-channel connected experiences for your customers, including CMS, Analytics, CRM, CRO, paid and email marketing, visualisation, workflow solutions.

Enabling Innovtation

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We have extensive global experience to leverage data for driving business value. This includes data tracking, data modelling, ETL, data stitching, insight generation, data science, audience management, data marts and reporting.

Customer Experience

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We can support you to build and run "personalisation programs" to achieve maturity across platform, people and process. This includes alignment, work flows, team structure, governance, knowledge management, process automation, centralised dashboards.

Industry Coaching

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Single or multiple stack, we can support architecture and integration across your marketing solutions. This enables you to deliver cross-channel connected experiences for your customers, including CMS, Analytics, CRM, CRO, paid and email marketing, visualisation, workflow solutions.

Assess

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When you want to know the required investments and potential benefits from personalisation.

  • Business case support
  • Maturity assessments
  • Use case roadmaps
  • Marketing architecture design
  • Platform evaluation and comparison
  • Change management plan
  • Solutions proof of concept

Build

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When you want to build the foundation for personalisation.

  • Product implementations
  • Product integrations
  • Data layer and tagging
  • MVP use cases
  • Solutions heath checks
  • User interface design
  • Information architecture

Scale

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When you want to increase the reach and scale of your personalisation program.

  • Process standardisation and optimisation
  • Team collaboration tools
  • Value realisation frameworks
  • Automation and efficiency
  • Internal communication assets
  • Governance and operating models
  • Machine learning and AI

Run

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When you want to capitalise on and enhance your activated capabilities.

  • Enterprise analytics and insight
  • Dashboards and visualisation
  • Audience journey maps
  • Audience taxonomy strategy
  • Data integration and ID graph
  • Cross-channel experience strategy
  • Audience journey campaigns
  • Content and messaging strategy

Our model to help you build and grow

Give your audience personalised experiences; receive sustained competitive advantage. You can reap the benefits of personalisation by doing it at scale; reach all your audiences, whenever they touch your brand.

Supported technologies

Adobe Marketing Cloud
Adobe Audience Manager
Adobe Creative Cloud logo
Tableau
Jira Atlassian
Confluence Atlassian
Adobe Experience Manager
Adobe Analytics
Adobe Target